Every customer gets an answer. You get the final say.
Promptly is a booking assistant for service businesses. Customers chat on your own booking page, it checks your real calendar, and every request waits for your review — nothing is final until you confirm.
See how a job gets bookedReyes Heating & Air
Booking assistant
Tuesday, 9:47 PM — after closing
Our AC stopped cooling this evening. Any chance someone can come out tomorrow?
Sorry to hear that — let’s get a request in. What’s the service address, and does morning or afternoon work better?
412 Alder Court. Morning if possible.
Thanks — tomorrow morning is open on the calendar, so I’ve noted it as your preferred window and sent your request to the team. Nothing is final until they confirm; you’ll hear back by email.
Booking request
Needs review- Service
- AC repair — not cooling
- Address
- 412 Alder Court
- Preferred
- Tomorrow morning
Captured 9:47 PM · Full conversation attached
How a job gets booked
Three steps. You hold the last one.
1. A customer chats on your page
Your booking desk lives at your own link. Customers describe the job in plain language — no app, no account, any hour of the night.
2. Promptly checks your real calendar
Availability comes from your connected Google Calendar, so the assistant only talks about windows that are actually open.
3. You review and confirm
Every request lands in your queue with the full conversation. Nothing is booked until you say so.
What you get
A front desk that treats every request with care — and treats you as the decision-maker.
A booking desk on your own link
getpromptly.org/your-business — a page you can put on a business card, a van door, or a text message. Customers just start typing.
Availability from your real calendar
Connected to Google Calendar. The assistant offers windows that are genuinely open — and never promises one on your behalf.
Your eyes on every request
Requests wait in one queue with everything you need to say yes: the job, the address, the preferred time, the whole exchange.
Email alerts with the full conversation
Every request arrives in your inbox with the complete transcript — what was asked, what was answered, what the customer needs.
A dashboard that works from a truck
Built phone-first for the gap between jobs, and just as comfortable on the office computer at the end of the day.
Built for service businesses
HVAC, plumbing, detailing, cleaning — the trades where the phone rings after hours and an unanswered request can be a lost job. If your schedule lives in Google Calendar and your customers live on their phones, Promptly fits the way you already work.
Onboarding now, by invitation
Promptly is currently onboarding pilot businesses white-glove. We set up your page, connect your calendar, tune your assistant’s knowledge, and stay close while you run it.
Sign in is for existing Promptly owners.